MrGreen Privacy Policy

At MrGreen Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use the MrGreen app, or interact with our online casino, sports betting, and poker products. MrGreen Casino is operated by Mr Green Limited, registered in Malta under number C43260, with its registered office at Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta, and forms part of the evoke plc group. We hold a license issued by the Malta Gaming Authority under number MGA/CRP/121/2006, and we operate in full compliance with applicable data protection legislation, including the GDPR.

Information We Collect

When you register for a mr green casino online account or download the mrgreen app, we collect several categories of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect identification details such as your full name, date of birth, address, and government-issued ID documents for verification purposes
• We gather contact information including your email address and phone number, which you use for mr green login and account recovery
• We record financial information related to deposits, withdrawals, and payment methods you use across our platform
• We track your gaming activity, including which mr green slots and live casino games you play, betting patterns, and session duration
• We collect technical data such as your IP address, device type, browser information, and location when you access mr green casino login pages
• We may record communications you have with our customer service team via email, LiveChat, or our contact form

How We Use Your Information

We use the information we collect to operate our services responsibly and to enhance your experience. Our purposes include verifying your identity in accordance with anti-money laundering regulations, processing your deposits and withdrawals, and personalising your mr green bonus offers and promotions. We also use your data to detect and prevent fraud, ensure fair play across our mr green slot games and live casino tables, and comply with reporting obligations to the Malta Gaming Authority.

We may use your contact details to send you marketing communications about mrgreen free spins, new game releases, or special promotions, but only where you have given us consent to do so or where permitted by law. You can withdraw this consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the mrgreen app to remember your preferences, keep you securely logged in during your mr green casino login session, and analyse how you use our platform. Cookies help us understand which features are popular, improve navigation, and deliver more relevant content and offers. You can manage or disable cookies through your browser settings, though some features of casino online mr green login may not function correctly if cookies are disabled.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners who help us deliver our services, including:

• Payment service providers that process your transactions when you deposit or withdraw funds
• Identity verification companies that assist us in confirming your age and identity
• Game providers such as Evolution, NetEnt, Microgaming, and others whose games are available through our platform
• Regulatory authorities, including the Malta Gaming Authority, where required by law
• Fraud prevention and security services that help us protect our platform and our players

Any third party we work with is required to handle your data in accordance with strict confidentiality and security standards consistent with our own commitments under this policy.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to safeguard sensitive data transmitted between your device and our servers, whether you access mr green online casino via desktop, mobile browser, or the mrgreen casino app on iOS and Android.

While we strive to protect your data using reasonable and appropriate measures, no method of electronic transmission or storage is completely secure. We encourage you to use a strong password for your mrgreen login credentials and to avoid sharing your account details with anyone.

Your Rights

As a player using our services, you have several rights regarding your personal data under applicable data protection law. These rights include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal and regulatory retention obligations
• The right to object to or restrict certain types of processing, including direct marketing
• The right to data portability, allowing you to receive your data in a structured format
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact us using the details provided below, and we will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your mr green casino login account, complying with our licensing obligations, and resolving any disputes. Financial and identification records may be retained for a minimum period as required under Maltese gaming regulations and anti-money laundering laws, even after you close your account.

International Data Transfers

As part of the evoke plc group, we may transfer your personal data to entities or service providers located outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to maintain a level of protection consistent with this policy.

Restricted Jurisdictions and Eligibility

We only provide our services to individuals located in jurisdictions where online gambling is permitted, including our target markets across Europe and mr green canada. We do not offer mr green casino canada services or any other products to residents of restricted territories, including but not limited to Australia, the United States, and other jurisdictions listed in our Terms and Conditions. If we identify that you are accessing our services from a restricted location, we reserve the right to suspend your account and process your data accordingly to comply with legal requirements.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of mr green online casino services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to our support team via email at customerservice@mrgreen.com, through our LiveChat feature available daily from 8am to 8pm, or via our Help Center contact form. We are here to assist you and address any concerns regarding your privacy while you enjoy mr green betting, mr green live casino, and our full range of gaming products.